Claimed
This profile has been claimed by the business owner or representative.
4.9
- San Luis Obispo, CA
About this business
Automotive
InjectorsDirect.com was founded in San Luis Obispo, California in 2009. After having to replace the injectors in an LB7 Duramax, we realized that there needed to be a better way for diesel pickup owners to get quality fuel injection parts for their trucks at reasonable prices. We offer parts for Duramax, Cummins, and Power Stroke Diesel engines. Our expert technicians are trained to test and service all the products we offer.
Location details
848 Via Esteban, San Luis Obispo, CA, 93401, United States
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
4.95,631 reviews
Select a rating
- Birdeye (54)
- Ebay (2,684)
- Google (1,970)
- Facebook (506)
- Others (417)
Ken C.
onBirdeye
4 months ago
Normally if something is partially my fault I won’t say a word but completely trying to screw me over the way you did today all I’ve got is a big screw you… especially when you’re return guy tells me the problem was your faulty injector? And then trying to charge me $1100 for one injector?Never ever again.. I won’t buy anything from you ever
Business response:
Hi Ken- Thanks for taking my call tonight. I apologize for any miscommunication that may have occurred previously and as discussed we would be happy to assist in repairing the 6 injectors that were damaged when your mechanic disassembled them. Please let me know if you would like to further discuss the options that we have available to resolve this unfortunate situation. Kind Regards, Andrew - 800-500-0980 x101
CleanCutLaw N.
onBirdeye
5 months ago
Terrible customer service. Read the 1 star reviews on google for this company. Their website has inaccurate, misleading, and false information on it. They misrepresent their products and kits in the product descriptions. They do not stand behind their product or their customers.
Business response:
Hi CleanCutLaw NSSC - We do not have any record of an order under your name. We would appreciate an opportunity to resolve any concerns you may have. Please reach out to us as soon as possible so that we can identify your order and work to resolve any issue you may have as soon as possible. The best way to reach our team is by email at customerservice@injectorsdirect.com, or by phone at (800) 500-0980. We look forward to hearing from you.
Ken P.
onBirdeye
9 months ago
WOW! Made an order and a mistake on my parts. Received a call from injectors direct before they shipped. They noticed I had a discrepancy in the year of the parts I ordered and checked with me to assure it was correct. I am delighted! The corrected order has been shipped, and due to their reviewing my order, I will get what I need the first time. This kind of customer service is so rare these days. I will buy here again!
Business response:
Thank you so much, Ken! We appreciate the kind words! Please do not hesitate to reach out to us in the future if you need any assistance. We are more than happy to help!
Tim D.
onBirdeye
10 months ago
I bought 8 new Bosch Injector with new high pressure lines for my LMM Duramax from Injector Direct. All I can say is this is a excellent company. They shipped the day I ordered them. After I installed them I had a couple of questions about programming them and they were very helpful. Truck sounds great. Thank you for your great customer support. Tim
Business response:
Thank you, Tim for taking the time to share your positive experience with us! We appreciate your business and please do not hesitate to reach out to us if you have any questions. We are happy to help!
Ray C.
onBirdeye
10 months ago
Flawless execution of S&S DCR pump purchase and core return refund for 2016 Ford PS Lariat 6.7. Everything 100% smooth. And if you haven't yet replaced your CP4 grenade yet, these are the folks to help get that bomb out from under your hood. Kudos to Injectors Direct, S&S Diesel Motorsports, Purepower and Stanadyne! RC in Santa Maria
Business response:
Thank you, Ray! We appreciate you taking the time to provide positive feedback about your experience! Please do not hesitate to reach out to us if you need anything in the future. We are happy to help!
WD M.
onBirdeye
11 months ago
Complete incompetence
Business response:
Greetings Winston,We apologize for the negative experience you had. Our aim is always to provide exceptional service and we're sorry to hear that we fell short of your expectations. The reason we confirm order details is to ensure we have all the necessary information to fulfill your order correctly. We can understand it may seem like too much information, but it helps us guarantee that you receive the correct product for your vehicle. As discussed, we would need the VIN number of your truck to ensure you receive the c...read more
WD M.
onBirdeye
11 months ago
they are annoying f*cking pricks that work here. Made an order online, they wouldn't "confirm" the order and send it to me till I called them and they wanted more information on my truck than was needed to complete the order and they were so difficult working with that I would pay double there prices to deal with competent people.
Business response:
Greetings Winston,We apologize for the negative experience you had. Our aim is always to provide exceptional service and we're sorry to hear that we fell short of your expectations. The reason we confirm order details is to ensure we have all the necessary information to fulfill your order correctly. We can understand it may seem like too much information, but it helps us guarantee that you receive the correct product for your vehicle. As discussed, we would need the VIN number of your truck to ensure you receive the c...read more
Pit A.
onBirdeye
a year ago
Great customer service,I bought they're reman injectors for my third gen cummins installed them and have to say so far so good no problems at all,had a problem with my cores and Andrew helped me out...my order was received within 4 days of placeing my order,definitely recommend these guys
Business response:
Hi Eddie- Thanks for your order & recommendation, we appreciate it! - Andrew
Tony D.
onBirdeye
a year ago
WARNING SCAM ARTIST: They don't deliver what they advertise and when you receive knockoff products instead of authentic products and ship the falsely advertised product back {knockoff products}, they charge you a restocking fee, and ask for more money to ship you another product. Total SCAM ARTIST ripping customers off. They should be ashamed of themselves. NO BUSINESS ETHICS AT ALL. Rating can't go low enough for businesses like this.
Frequently asked questions about InjectorsDirect.com
How is InjectorsDirect.com rated?
InjectorsDirect.com has a 4.9 star rating with 5,631 reviews.
When is InjectorsDirect.com open?
InjectorsDirect.com is closed now. It will open on Thursday at 7:00 a.m.
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